Cancellation by you
To offer the best prices all bookings, once confirmed, are non refundable or transferable. Please ensure you are available to travel on your chosen date before you purchase your tickets.
Cancellation by us
All tours/excursions are based on a minimum number of passengers travelling. We reserve the option to cancel tours/excursions in the unlikely event that the numbers fall below the minimum required. In this event a full refund will be given or an alternative date offered.
Requests for seats can be made when booking, but since allocations are made on a first come first served basis, early booking is advisable. Whilst everything is done to conform to the seating plans shown and to provide the seat numbers booked by clients in the published seating plans, we reserve the right to change these should conditions necessitate and we cannot accept bookings conditional on the provision of specific seats.
All personal belongings are carried at owner’s risk and the Company cannot accept any responsibility for loss or damage except where such loss or damage is caused by the proven negligence of the Company’s employees. Any property left on the vehicle and found by the Company will be held at our Oldham office until collected subject to The Public Service Vehicles (Lost Property) (Amendment) Regulations 1995.
The contact number is 0161 287 2233. A collection fee is applicable on all items of lost property; this charge covers the administration and storage of your item.
A strict no smoking policy applies on all our coaches.
Pick up and drop off points
Passengers are picked up and dropped off at the authorised points only. Drivers are unable to alter the drop off points due to insurance reasons.
The company gives estimates on journey times in good faith. However as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the Company, journeys may take longer than predicted and in those circumstances the Company will not be liable for any loss or inconvenience suffered as a result.
Conveyance of children /animals
Children under 3 years of age must not wear a seat belt. Children under the age of five are allowed to sit on the lap of an accompanying adult and are carried entirely at the risk of the accompanying adult.
Conduct of passengers
The driver is responsible for the safety of the vehicle at all times, and as such may remove passengers whose behaviour prejudices safety or is in breach of the Public Service Vehicle Conduct of Passengers Regulations 1990.